Utility Replacement Tip

Free Standard Shipping in the Contiguous U.S.

Medical Equipment On Sale offers free standard shipping to the contiguous United States.

Processing Time: Most in-stock items ship within 1–2 business days. Freight, special-order, and certain products may require additional processing time. Product-specific shipping estimates are shown on the product page when available.

Delivery Time: Delivery timing varies by product, destination, carrier, and shipping method. Business-day estimates do not include weekends or carrier holidays.

Tracking: Tracking information is provided after your order ships whenever tracking is available from the carrier.

Freight Deliveries: Oversized and heavy medical equipment may ship by freight carrier. The carrier may contact you to schedule a delivery appointment. Please provide an accurate daytime phone number when placing your order.

Alaska, Hawaii, U.S. Territories, and Other Locations: Standard free-shipping terms may not apply outside the contiguous United States. Please contact us before ordering if your delivery address is outside the contiguous U.S.

If you have questions about shipping or delivery before placing your order, contact Medical Equipment On Sale at 855-633-6330.

At Medical Equipment On Sale, we are committed to providing clear and transparent return procedures. We work with manufacturers and authorized distributors to fulfill customer orders. Please carefully review the following Return and Refund Policy before making a purchase.

1. Return Request Window

Customers may request a return within 30 calendar days from the date of delivery.

All returns require prior authorization and must comply with the conditions outlined in this policy.

Submitting a return request does not automatically guarantee approval. Returned products must meet the applicable return eligibility requirements.

2. Return Merchandise Authorization (RMA)

A valid Return Merchandise Authorization (RMA) number is required before returning any product.

To request a return, customers must contact Medical Equipment On Sale and provide:

• Order number

• Product name and model

• Reason for the return

• Photographs, if the product is damaged, defective, or incorrect

Once the return request is reviewed and approved, we will provide the RMA number, designated return address, and return instructions.

Do not return any product without prior authorization. Unauthorized returns may be refused.

Products must be returned to the designated location specified in the RMA instructions.

3. Restocking Fee

Approved returns of non-defective products are subject to a 15% restocking fee, calculated on the returned product's purchase price.

The restocking fee covers applicable manufacturer and distributor return-handling costs.

The restocking fee will be deducted from the eligible refund.

Restocking fees will not apply to verified manufacturer-defective products or incorrect items shipped due to our error.

4. Return Shipping and Freight Charges

For returns not caused by a verified manufacturer defect or our shipping error:

• Customers are responsible for arranging and paying return shipping.

• Customers are responsible for applicable original outbound shipping and freight charges incurred in fulfilling the order.

• Large or oversized medical equipment may require freight transportation.

• Returned products should be adequately packaged and insured for their value.

• Customers are responsible for ensuring that the returned shipment reaches the designated return facility.

Free shipping at the time of purchase does not mean that return shipping is free.

Although standard shipping may be offered at no additional charge during checkout, applicable original outbound freight costs may still be deducted from an eligible refund when the customer returns a non-defective product.

Any applicable outbound freight deduction will be based on the actual shipping costs incurred, subject to applicable law and the terms disclosed at purchase.

5. Return Eligibility and Product Condition

To qualify for a refund, returned merchandise must:

• Be returned in its original condition, subject to reasonable inspection.

• Be free from damage, excessive wear, or unauthorized modifications.

• Include all original parts, accessories, manuals, and supplied components.

• Be packaged securely, preferably in its original packaging.

• Be returned in accordance with the RMA instructions.

Products showing damage, missing components, or signs of use beyond what is reasonably necessary to inspect the product may be subject to additional deductions or may be ineligible for a refund, subject to applicable law.

Returns may be inspected by the manufacturer, distributor, or authorized return facility before a refund is approved.

6. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the item ordered, please contact Medical Equipment On Sale as soon as possible after delivery.

Provide your order number, a description of the issue, and photographs showing the product, packaging, or affected components when available.

We may coordinate with the manufacturer or distributor to evaluate the issue and determine the appropriate resolution.

Depending on the circumstances, the resolution may include replacement parts, repair, replacement of the product, or an authorized return and refund.

For verified manufacturer defects or incorrect items shipped due to our error, customers will not be charged a restocking fee or required to pay return shipping costs.

Please do not ship a damaged or defective product back without receiving return instructions.

7. Non-Returnable and Special-Order Products

Certain products may be ineligible for return due to their customized nature, hygiene considerations, manufacturer restrictions, or applicable safety requirements.

Examples may include:

• Custom-made or specially configured products

• Personalized medical equipment

• Products specifically identified as final sale

• Hygiene-sensitive products that cannot be resold after opening, where permitted by law

Any product-specific return restriction should be disclosed on the applicable product page before purchase.

This section does not limit any rights customers may have regarding defective or incorrectly supplied merchandise.

8. Refund Processing

Once an authorized return is received, the product will be inspected to confirm its condition and eligibility for a refund.

If approved, the refund will be calculated as follows:

Eligible Refund = Product Purchase Price − Applicable Restocking Fee − Applicable Original Outbound Freight Charges − Other Permitted Deductions

Return shipping charges paid directly by the customer are separate from this calculation.

Approved refunds are generally processed within 3–10 business days after inspection and approval.

Refunds will ordinarily be issued to the original payment method. The time required for funds to appear in your account may vary depending on your bank or payment provider.

9. Exchanges

Requests to exchange a product for a different model, size, color, or configuration are subject to product availability and manufacturer approval.

Exchanges requested for customer preference or ordering errors may be subject to applicable return shipping charges, original outbound freight charges, and restocking fees.

Any exchange-related charges will be communicated before the exchange is processed.

10. Order Cancellations

Customers should contact us as soon as possible if they wish to cancel an order.

Cancellation requests cannot be guaranteed once an order has entered processing, been prepared for shipment, or shipped.

Orders that have already shipped will generally be handled under the applicable return procedures.

Any cancellation fees or restrictions must be disclosed and applied in accordance with applicable law.

11. Choosing the Correct Medical Equipment

Customers are responsible for reviewing product specifications and selecting the appropriate model, dimensions, seat width, weight capacity, and available options before placing an order.

If you are uncertain about the suitability of a medical product, we recommend consulting a qualified healthcare or mobility professional before purchasing.

Our customer support team can assist with available product specifications and manufacturer information.

12. Manufacturer and Distributor Return Procedures

Medical Equipment On Sale works with manufacturers and authorized distributors that may process returns directly through their designated facilities.

Return addresses and shipping instructions may differ depending on the product and fulfillment source.

Customers must follow the RMA instructions provided by Medical Equipment On Sale.

Manufacturer procedures do not override applicable consumer protection laws or the return terms disclosed to customers at the time of purchase.

13. Contact Information

For return requests, refund questions, or assistance with an existing order, please contact:

Medical Equipment On Sale

Website: https://medicalequipmentonsale.com

Phone: 855-633-6330

Please include your order number when contacting us so our customer service team can assist you efficiently.

14. Applicable Consumer Rights

This policy applies to purchases made through MedicalEquipmentOnSale.com.

Nothing in this policy excludes or limits any rights or remedies that cannot lawfully be waived under applicable federal or state consumer protection laws.

Where applicable law provides additional protections, those protections will apply.