Terms of service

MedicalEquipmentOnSale.com RMA (Returns Merchandise Authorization), Fee Schedule, Disclaimers, Policies & Procedures Details:

Please note we are a manufacturer direct reseller/distributor and all policies and procedures are dictated by the manufacturers .....

MedicalequipmentOnSale.com has customer service reps to assist you with your purchase, however.... It is solely the customers responsibility to order the correct item(s) to accommodate their specific needs. Consulting with your doctor is highly recommended.

Returns and Refunds

Returns, refunds, exchanges and cancellations are governed by our Return & Refund Policy. In summary:

  • 30-day window: Request a return within 30 days of delivery. Contact us first for a return authorization (RMA) number before you ship anything back.
  • Non-defective returns: You pay return shipping. A 15% restocking fee applies, and original outbound shipping or freight costs may be deducted from your refund.
  • Defective or wrong item: No restocking fee and no return shipping cost to you, once the defect or error is verified.
  • Not returnable: Custom, special-order, final-sale and some hygiene-sensitive items. Any limits are shown on the product page.
  • Refunds: Usually processed within 3–10 business days after we inspect and approve the return.

If anything in these terms conflicts with the Return & Refund Policy, the Return & Refund Policy applies.

 

Product Warranties

    Products are covered by the manufacturer's warranty. Warranty coverage, length and terms vary by manufacturer and by product. Warranty details are provided by the manufacturer, on the product page where available, or in the product documentation. Wear items (for example cushions, tires and brake pads) may have shorter or no coverage, as set by the manufacturer. Manufacturers may repair the product, send replacement parts, replace the product or issue credit, and may require the defective product or part to be returned before a claim is completed. To start a warranty claim or ask about coverage, contact us with your order number and photos of the issue. We will help coordinate with the manufacturer.

    Disclaimer:

    Although the information and recommendations within this website are presented in good faith and believed to be correct, MedicalequipmentOnSale.com (& it's subsidiaries) makes no representations or warranties as to the completeness or accuracy of the information.

    Information is supplied upon the condition that the persons receiving same will make their own determination as to its suitability for their purposes prior to use. In no event will MedicalequipmentOnSale.com (& it's subsidiaries) be responsible for damages of any nature whatsoever resulting from the use of or reliance upon information from this site or the products to which the information refers. Customer agrees to hold harmless, MedicalequipmentOnSale.com and its subsidiaries, from any liability relating to any injury, sale, information, equipment or purchase.

    MedicalequipmentOnSale.com (& it's subsidiaries) does not warrant the accuracy or timeliness of the data / materials on this site and has no liability for any errors or omissions in the materials.

    THIS SITE IS PROVIDED ON AN "AS IS" BASIS. NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR OF ANY OTHER NATURE ARE MADE HEREUNDER WITH RESPECT TO INFORMATION OR THE PRODUCTS TO WHICH INFORMATION REFERS. BY MAKING A PURCHASE FROM OUR WEBSITE, THE CUSTOMER IS CONFIRMING THEIR UNDERSTANDING, AGREEMENT AND ACCEPTANCE OF ALL RMA, Fee Schedule, Disclaimers, Policies & Procedures.